If you are unable to keep your appointment, we appreciate a call 24 hours in advance. This allows us to inform our standby guests of any availability.
Cancellation and “No Show” Policy
Non-cancellations or “NO-SHOWS” will be charged 50% of the original service booked to be paid to Mode Salon at your next scheduled visit. In the event you miss more than one appointment without contacting the salon (no-call/no-show), you will be unable to schedule future appointments.
As a courtesy, you will receive a text message and/or email to confirm the date and time at least 24 hours prior to your appointment. Please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure.
Child Safety Policy*
Children are only permitted in the salon area when having a service. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service. We do not have the facilities to care for children. We love children, and we hope you understand, we cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our guests. Your understanding is greatly appreciated.
*We write this notice with the utmost respect to the parents in our salon. Moving forward, we will be implementing a new policy regarding children and their presence in the salon. We feel as a business, children who visit the salon during their parents’ appointments or children who are unattended in the waiting area pose a safety issue. We work in an environment that has sharp scissors, razors, chemicals, and hot curling and flat irons. If something were to happen to your child, it would not only be devastating to you and your family, it would be equally as devastating to us.